Detailed login scenarios
Phone number accepted, password rejected
Caps/character entry, auto-fill and recent password reset check karein. Saved credentials remove/update tabhi karein jab new password confirm ho.
Password accepted, OTP step fails
Newest code, signal and device time check karein. Multiple OTP requests ke beech old code use na karein. Verification screen ko close/reopen karne se request state change ho sakti hai; exact error note karein.
Login completes but dashboard loops
Network switch comparison and fresh browser/app session useful hai. Wallet action test mat karein. If browser works but app loops, app-specific article use karein.
Forgot-password screen does not recognize phone
Country code/number format and whether account same number se register hua tha verify karein. New registration create karna existing wallet/history recover nahi karta.
Security after unexpected login failure
If failure suddenly start hua without password change, account activity and recent sessions inspect karna sensible hai where available. Recovery complete ho to unique password set karein and shared-device saved credentials clear karein.
Support contact ko identity prove karne ke naam par OTP/password dena avoid karein. Masked account identifier, error screen and timestamp usually safer evidence hain.
What success looks like
Correct profile opens, wallet/history expected state show karti hai, and repeated error disappear hota hai. Sirf login button response milna enough confirmation nahi if wrong profile/session open ho.